Privacy Policy

Effective January 2026

At Heaven Green Energy, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and the choices you have regarding your data.

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1. Information We Collect

We collect information you voluntarily provide when you interact with us — including through our website forms, phone calls, or in-person consultations. This includes:

• Full name, phone number, and email address
• Property address and site details relevant to your solar installation
• DISCOM consumer number and electricity bill details (for subsidy and net metering applications)
• Any additional information you share during enquiry or project discussions

We also automatically collect limited usage data when you visit our website, including pages visited, time spent on pages, browser type, device type, and approximate geographic location (city level). This data is collected via cookies and analytics tools and does not identify you personally.

2. How We Use Your Information

The information we collect is used solely to serve you better and deliver our solar energy services. Specifically, we use it to:

• Respond to your enquiries and provide accurate project quotations
• Process and submit subsidy applications on your behalf with government bodies such as state energy bodies and DISCOM
• Coordinate installation scheduling, inspections, and net metering connections
• Send project updates, milestone notifications, and post-installation support communications
• Improve our website, services, and customer experience based on aggregated usage insights

We will never use your information for unsolicited marketing without your consent.

3. Information Sharing

Heaven Green Energy does not sell, rent, or trade your personal information to third parties under any circumstances. Your data is shared only in the following limited situations:

• With government bodies such as DISCOM and state government bodies, as required to process subsidy applications, net metering registrations, and grid connectivity approvals
• With our authorised installation partners and logistics vendors, strictly to fulfil your project — under the same confidentiality obligations
• Where required by law, regulation, or a valid legal order

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

• SSL encryption on all data transmitted through our website
• Secure, access-controlled storage for customer records
• Restricted employee access on a strict need-to-know basis
• Regular review of our data handling practices

While we do our best to protect your data, no method of electronic storage or transmission is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information over unsecured channels.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. Cookies help us analyse traffic patterns, remember your preferences, and measure the effectiveness of our content. You can disable cookies through your browser settings at any time, though some website features may not function as intended as a result.

6. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. If you wish to exercise any of these rights, or if you have questions about how your data is being used, please contact us directly. We will respond to your request within a reasonable timeframe.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.